Initial Contact
• Customer can reach out to as via:
• Requesting a call back
• Online booking form
• Via landline number or mobile
• Via email or WhatsApp
Initial Assessment
• We gather all basic information
• The location
• The scope of the project
• Desired timeline
• Any initial photos or job details
Booking time slot/ Scheduling
• Sending confirmation of the booked 4h time slot
• Day before, confirming 2h timeslot
• On the day of arrival providing EAT 1h before arrival
• One the way providing EAT 15 min before arrival
• *Alternatively, fixed arrival time can be arranged
Detailed Discussion on-site
• Clear understanding of the customer's expectations
• Inspects the area in person, takes measurements
• Assesses the quality/quantity of materials
• Discusses solutions and options with the client
• Desire workmanship quality: basic/good/excellent
Executing the Work
• The handyman prepare/protects the work area
• Completing the work to agreed-upon plan and standards
• Communicate about any unexpected issues that may arise
• The handyman keeps the customer informed about progress
Completion and Final Inspection
• Customer walkthrough the completed project to ensure satisfaction
• Any minor adjustments are addressed and completed
• The handyman cleans the work area and disposes of debris
• Handyman providing “before” and “after” photographic evidence
Invoicing and Payment
• A final invoice is generated and sent to the customer
• The customer submits the final payment via preferred method
• Successful payment confirmation provided to customer
• Mobile card machine (pin/contactless), Cash, bank transfer
Follow-up and Feedback
• Complex jobs - post-job courtesy check
• We may request feedback or a review
• to help improve our services
• 30 days money back warranty promise